Terms of Service

1. Who these terms are with

The TAMM cloud platform is operated by TAMM Information and Communication Technology, a privately owned company registered in Iraq, with its office at Arasat, Street 39, Building 135, Unit 3, Baghdad 10069, Iraq. In this document "we", "us" and "TAMM" mean that company, and "you" means the person or organisation holding the account.

TAMM is a private commercial company. It is not a government body and does not act on behalf of one.

2. Who may open an account

You must be at least 18 years old to open an account. If you open an account for an organisation, you confirm that you are authorised to enter into this agreement on its behalf.

You are responsible for the accuracy of the details you register, for keeping your credentials secret, and for everything done through your account.

3. The services

We provide virtual and cloud servers, DNS, firewall management, object storage, backup and managed databases, created and administered from the TAMM control panel. Which of these is available at any time is shown on the site with its actual status; a service marked as not yet available is not part of what you are buying.

Infrastructure is located in Iraq. We may add locations over time; if the location of your service would change, we will tell you before it does.

4. Availability

We commit to a monthly availability of 99% for the compute services. Internally we target 99.99%, which is higher than the figure we commit to: the target is what we aim for, and the committed figure is what this agreement holds us to.

How availability is measured, what does not count as downtime, and the service credit that applies when the committed level is missed are all set out in the Service Level Agreement, which forms part of these terms.

A service credit is the only remedy this agreement provides for missed availability.

5. Prices, invoices and payment

Prices are published on the site. They are set in US dollars and shown in Iraqi dinar using the exchange rate published alongside them; the dinar figure changes when that rate changes.

If an invoice is not paid, we will give you a grace period of 14 days before the service is suspended. We will contact you during that period using the details on your account.

Invoices for the services published on this site are paid through the electronic payment gateway in the control panel.

Any taxes that apply to your purchase are not set out in this document.

6. Your data

What you store on the platform remains yours. We access it only where it is necessary to operate the service, to act on a request from you, or where we are required to by law.

When you close your account, your data is deleted. Take a copy of anything you need before you close it.

How we handle personal data is described in the Privacy Policy.

7. Acceptable use

Your use of the platform is subject to the Acceptable Use Policy. Serious or repeated breaches of it may lead to suspension.

8. Suspension and termination

We may suspend a service for non-payment after the 14-day grace period described above, or where use of it breaches the Acceptable Use Policy. Where a breach poses an immediate risk to the platform or to other customers, we may act without waiting.

You may close your account at any time from the control panel.

9. Changes to these terms

We may change these terms. We will give you at least 7 days' notice before a change takes effect, using the contact details on your account. Continuing to use the service after that date means you accept the new terms.

10. Governing law and disputes

This agreement is governed by the law of the Republic of Iraq.

Any dispute arising from it is to be resolved before the competent official legal and judicial authorities of the Republic of Iraq.

We will try to settle a dispute with you directly before either side takes it further.

11. Contact

Questions about these terms: info@tamm-iq.cloud. Billing and quotes: sales@tamm-iq.cloud. Technical support: support@tamm-iq.cloud.